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Coordinador de Servicios del Refugio

SOLICITE EN LÍNEA: WWW.TREEHOUSEANIMALS.ORG/JOB-OPENINGS

DEPARTAMENTO: Operaciones del Refugio
DEPENDE DE: Responsable del Refugio
SUPERVISA: N/A
CLASIFICACIÓN: No exento, de medio tiempo, por horas
FECHA DE ENTRADA EN VIGOR: 1 de septiembre de 2021

RESUMEN: El Coordinador de Servicios del Refugio es la cara de Tree House y es responsable de proporcionar un servicio profesional y acogedor a todos los clientes internos y externos de manera que refleje los valores y la misión de Tree House.

El Coordinador de Servicios del Refugio es responsable de poner en contacto a los clientes con otros departamentos cuando sea necesario, y de proporcionar información sobre todos los servicios de Tree House, incluyendo la admisión de animales, acerca del refugio, la adopción, la salud y el comportamiento. El Coordinador de Servicios del Refugio debe responder a las preguntas sobre las tarifas, el Centro de Bienestar Veterinario, Capturar-Esterilizar-Soltar, gatos de la comunidad, los recursos externos y otros temas, a veces delicados. Con unas responsabilidades tan variadas y amplias, su objetivo principal es garantizar que, independientemente del motivo de la visita del cliente, de sus experiencias anteriores o de sus actitudes actuales, cada cliente reciba un acceso completo y colaborativo a los recursos y servicios, y se marche con un sentimiento positivo y satisfecho de su interacción con nuestra organización.

Esta función sirve de enlace con todo el personal, los clientes y los voluntarios para garantizar el cumplimiento de todas las políticas y procedimientos de admisión y resultados. Así como administrar el flujo diario de citas, voluntarios, solicitudes entrantes y diarias.

DEBERES Y RESPONSABILIDADES:
● Proporcionar un excelente servicio de atención al cliente a todos los clientes y partes interesadas, incluidos los acogedores, los adoptantes, los voluntarios y el personal, atendiendo a sus preguntas y dirigiendo las consultas de forma adecuada.
● Proporcionar una comunicación exhaustiva, profesional, personalizada y sincera, independientemente del método de comunicación
● Gestionar y recibir citas para varios departamentos y programas del refugio.
● Responder y dirigir todos los correos electrónicos y llamadas telefónicas entrantes de manera oportuna.
● Proporcionar una experiencia educativa y de apoyo impecable a todas las visitas.
● Mantener un conocimiento actualizado de todos los protocolos y procedimientos pertinentes de Tree House
● Mantener actualizados los registros de animales y personas mediante el ingreso inmediato de datos según sea necesario
● Garantizar que todos los formularios y folletos estén actualizados y disponibles cuando sea necesario
● Ser un recurso de atención a los animales para el público, proporcionando información pertinente sobre el bienestar de los animales
● Facilitar las transacciones de cada visitante que paga.
● Mantener la caja de efectivo precisa (dinero y recibos); realizar conciliaciones al final del día
● Realizar listas de tareas de apertura y cierre
● Completar los informes diarios, semanales y mensuales internos y/o externos según sea necesario.
● Mantener los aspectos del sistema de software del refugio, incluyendo el ingreso de datos históricos, la capacitación del personal y de los voluntarios, el ingreso e integridad de los datos, la redacción de informes/documentos y la prueba/introducción de nuevas funcionalidades.
● Supervisar y garantizar el uso adecuado de todos los sistemas, incluidos, entre otros, Acuity Scheduling (citas), Shopify (punto de venta), Help Scout (software de atención al cliente), PetPoint (software de gestión de refugios).
● Ayudar en la capacitación y el desarrollo de los voluntarios, identificando formas de incorporarlos al flujo de trabajo diario.
● Inventario y pedido de material de oficina
● Proporcionar asistencia administrativa general a las operaciones del refugio.
● Mantener un entorno de trabajo seguro, limpio e higiénico
● Otros deberes según lo asignado

RESPONSABILIDADES DE SUPERVISIÓN:
● Este trabajo no tiene responsabilidades de supervisión.

CALIFICACIONES:
● Se trata de un puesto de nivel inicial. Se requiere al menos seis meses de experiencia en atención al cliente, así como una actitud positiva y compasiva y buenos conocimientos informáticos.
● Posee atención a los detalles y realiza las tareas con rapidez y eficacia
● Debe demostrar orientación al cliente, excelente don de gente, actitud entusiasta y capacidad para manejar situaciones difíciles. Capacidad de suspender el juicio personal y de ser creativo y orientado a las soluciones en el trato con los clientes.
● Dispuesto y comprometido a trabajar bien con los voluntarios y el personal en todas las funciones
● Es capaz de documentar las conversaciones e interacciones con claridad, detalle y transparencia
● Preferibleme

P/T Seasonal

VILLAGE OF ADDISON
SEASONAL PART-TIME EMPLOYEE –
PUBLIC WORKS DEPARTMENT

Summary of Position and Duties
The Human Resources Division is accepting applications for multiple, May 15, 2023 openings for the at-will, FLSA non-exempt, seasonal position of Part-time employee in the Public Works Department. The position works approximately 40 hours a week, 7:00 am – 3:30 pm, Monday – Friday on a seasonal basis, with a start date and end date to their employment with the Village, as determined by the Village of Addison. The primary responsibility of the Seasonal employee will involve performing a variety of maintenance activities in the buildings and on the grounds of various Village-owned facilities. The seasonal employee will be assigned to perform the duties of any one of the divisions in the Public Works Department on a rotating daily basis. Examples of some of the duties include, but are not limited to:

• Performs daily cleaning and maintenance activities within all Public Works Buildings, facilities and their grounds, including but not limited to: scrubbing, waxing, and polishing furniture; vacuuming and shampooing carpets; emptying waste baskets; taking trash to dumpster; maintaining humidifiers; washing windows, woodwork, toilets, and washrooms; spraying and fumigating when necessary. May perform computer-entry, such as parts and material inventory, tree inventory, sidewalk trip hazard inventory, hydrant records, etc.

• Assists in the performance of various outdoor projects, including street-patching, water-main breaks, setting-up and taking down barricades, branch pick-up tree, trimming, performs inspections and inventories of Village-owned systems, such as sidewalk trip hazards, street-lights, trees, etc. Assists with the cleaning, maintenance and repair of Village equipment and underground and above-ground utilities, including: sewers, clean-outs, water-mains, valves, hydrants, light-poles, sidewalks, curbs, roadways, and pump stations. May perform environmental sampling and field analysis of creeks, wastewater, and storm-water.

• Assists with keeping outside premises clean and orderly by sweeping and cleaning sidewalks and ramps; mowing lawns and raking leaves; picking up debris from the grounds; etc. Occasionally makes minor repairs to buildings, furniture, or equipment, such as windows, doors, furnace, and plumbing and electrical fixtures; identifies and reports items which need major repair. Paints walls, floors, piping, etc. in various Village buildings. Paints fire hydrants.

All applicants must meet the following minimum requirements to be an eligible candidate for this position:
• Possess a High School Diploma or G.E.D Equivalent and be 17 years old.
• Ability to pass a personal interview, physical and drug screen when applicable.
• Ability to work any expected/unexpected overtime that may be mandatory.
• Experience in successfully dealing with the public, in person, on a very frequent basis, including the ability to handle irate, difficult and demanding customers with professionalism and courtesy.
• Be able to successfully utilize Microsoft Office software programs (i.e., Word and Excel).
• Possess a valid Illinois License CDL Class ‘D’ and/or Class ‘B’ or of the classification appropriate to the equipment to be operated free from incidence that may result in license revocation or suspension.

Beneficial, But Not Required, Qualifications include:
• The ability to operate equipment and machinery such as heavy equipment and trucks, hand and power-tools, hydraulic tools, pumps, landscaping equipment, mechanical and HVAC equipment.
• Vocational/technical training in the construction trades and additional experience in public works/utility maintenance, construction and repair.

Physical Skills and Abilities Required:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger or handle shovels, rakes, and hand held tools; feel a surface for texture; reach with hands and arms; balance; climb up or down a ladder, hill, stairs, or into a truck; stoop, kneel, crouch, or crawl at ground level, talk or hear on the phone or in person. Must be capable of turning, twisting, bending, and squatting for frequent, but short, periods of time in order to reach for and then use equipment. The employee must frequently lift, push, pull and/or move equipment up to 50 pounds and occasionally lift, push, pull and/or move weight of up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee must be available and present for work as scheduled; be available for call-out 24 hours a day, 7 days

Public Maintenance Worker 2 – E&F

VILLAGE OF ADDISON
ACCOUNTANT – FINANCE DEPARTMENT

Summary of Position and Duties:
The Human Resources Division of the Village of Addison is accepting applications to fill one (1) vacancy in the at-will, FLSA non-exempt, full-time position of Accountant in the Village of Addison Finance Department. The Accountant works 37.5 hours a week, 9 a.m. – 5 p.m., Monday – Friday. May be required to work beyond the normally-scheduled work-day/work-week in order to accomplish job requirements. Under general direction by the Assistant Finance Director, this position performs routine accounting functions for the Village. The position is responsible for numerous administrative and financial processes which primarily support the Village’s daily accounting needs. The Accountant will also assist the Finance Director with accounting tasks to promote the principle of separation of duties including, but not limited to, General Ledger maintenance, preparation for the Village’s annual audit, processing of month-end and year-end journal entries, and special projects as assigned. In addition, this position may be asked to assist with the annual budget preparation. This position must exercise excellent judgment and perform routine, detailed analytical work with financial accuracy. Work is of above-average difficulty and is reviewed for progress and conformance to established procedures by the Director of Finance and/or their designee.

The primary responsibility of the Accountant will involve, but not be limited to:

• Maintains accounting system and records.

• Prepares monthly Treasurer’s reports and financial reports for the Village Board of Trustees and Village department heads; prepares and inputs journal entries for month-end transactions to general ledger system; runs edits and updates for accounts payable, accounts receivable, cash receipts, payroll, and budget adjustments.

• Prepares month-end analysis and reconciliation of investments and cash account balances.

• Assists in all annual financial activities including, but not limited to: Annual Audit, Annual Budget, Tax Levy, Budget and Appropriations Ordinance and Treasurer’s Report.

• Submits annual, unclaimed property report.

• Performs analysis of various ledger accounts necessary for making departmental decisions.

• Provides technical and administrative assistance in all areas of accounting in the Finance Department and other departments; prepares schedules and reports for auditors for each fiscal year-end audit; assists external auditors in the preparation and completion of the Annual Comprehensive Financial Report.

• This position may serve as back-up to various other positions within the Finance Department.

• Must wear all required safety equipment (i.e., gloves, ear plugs, etc.) for the duty at hand according to department, equipment and regulatory specifications; report near miss accidents; comply with proper P.P.E. usage and follow required JSA’s; attend all required Village and department training; perform vehicle and work area evaluations according to department specifications and as required on a daily basis; initiate training topics or issues as needed.

• Performs duties in strict accordance with the Department/division SOP/safety manual and expected to report any hazards and observed infractions immediately to the supervisor; may serve on departmental safety committee; makes certain that staff in the division are also performing duties in accordance with all Department/division SOP/safety manual regulations and policies.

• Provides service to customers in a timely, professional and courteous manner.

Any entries would be approved by the Assistant Finance Director or the Finance Director including, but not be limited to:

 Entries for all ACH deposits and payment through the various bank accounts.

 Entries for transfers between cash accounts.

 Create the internal service fund entries.

 Create the monthly budgeted inter-fund transfers.

 Create any adjusting entries due to NSF checks or incorrect account coding.

 Create and update various analytical schedules.

 Create and distribute the monthly financials.

The Accountant position would also be integral in assembling documents and schedules for the annual audit.

All applicants should meet the following minimum requirements to be an eligible candidate for this position:

• Requires graduation from an accredited college or university with a minimum of an undergraduate degree in accounting, finance, public or business administration; a graduate degree in the aforementioned fields of study or C.P.A. preferred.
• Possess at least two (2) years of working experience in a governmental setting performing finance-related functions or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job required.
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Accountant